Refund Policy

1. Introduction

At WebDigitalMedia, our dedicated team is committed to providing expert, high-quality digital services. Because our work involves a significant investment of time, resources, and technical expertise right from the start, we have established clear guidelines regarding cancellations and refunds.

By engaging our services and paying the initial invoice, you agree to the terms outlined in this Refund Policy.

2. Website Designing and Development

Our website projects are highly customized and require intensive initial planning and design hours.

• Before Work Commences: If you cancel your project before any design or development work has started, we will issue a full refund, minus a small administrative processing fee.
• After Work Commences: Once the initial design mockups have been created and presented to you, the upfront deposit becomes non-refundable. This covers the labor and strategy already invested by our expert team.
• Mid-Project Cancellations: If you choose to cancel a project while development is ongoing, no refunds will be issued for payments already made, and we will halt all further work immediately.

3. SEO and Digital Marketing Services

SEO and digital marketing are ongoing, month-to-month services that require continuous manual effort and strategic adjustments.

• Payments for SEO and digital marketing services are billed at the beginning of each billing cycle (usually monthly).
• Because the work is performed continuously throughout the month, we do not offer refunds for the current active month once payment has been processed.
• Cancellation: You may cancel your ongoing marketing retainer at any time by providing a written notice of 30 days. You will not be billed for any subsequent months after the notice period expires.

4. Graphic Designing Services

Graphic design relies heavily on creative exploration. Once the initial draft concepts (such as logo variations or social media graphics) have been delivered to you, the payment becomes strictly non-refundable. We will, however, work with you through the agreed-upon revision rounds to ensure the final product meets your professional standards.

5. Administrative Errors

If you are billed twice for the same service due to a technical error on our payment gateway, please contact us immediately. We will issue a full and prompt refund for the duplicate charge.

6. How to Request a Cancellation

To cancel a service or request a refund review under the terms mentioned above, please send a formal email to our billing department. We review all requests carefully and will provide a clear, professional response within 2 to 3 business days.